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Frequently Asked Questions

MORE INFORMATION ABOUT ATTENDING A CONCERT AND MORE

What are the Box Office hours?

ProMusica's Box Office is open Monday-Friday, 9:00 am-5:30 pm. We are located at 620 East Broad Street, Suite 300. Tickets are also available at the venue two hours before a Southern Theatre performance and one-and-a-half hours before a Josephinum performance.

Can I purchase tickets by telephone or the website?

Yes. Please call the ProMusica office at 614.464.0066 to order. Tickets may also be purchased via the ProMusica website (it will direct you to the Ticketmaster website). However, please note that online orders must be purchased at least four hours prior to the start of the concert.

What if I've lost my tickets?

If lost or misplaced tickets were purchased through the ProMusica office, please contact us and we can easily replace them for you. If you purchased tickets through another party, you will need to contact your “point of purchase”.

What is the ticket refund policy?

All sales are final. Ticket exchanges are only available to subscribers. Returned tickets qualify as a tax-deductible donation to ProMusica, but must be returned no later than the Friday prior to the concert. Call the ProMusica office at 614.464.0066 or return by mail.

Are student tickets available?

Yes. Student tickets are available the week of the performance at the ProMusica Box Office. They can also be purchased the night of the performance at the venue. Student tickets are $10 each, 2 per student ID.

Are there special group rates available?

Yes. Discounted rates vary on the performance and the size of the group. Please call the ProMusica Box Office at 614.464.0066 for more information.

Can I buy a gift certificate?

Yes. Gift certificates are available for any amount and valid for two years from the purchase date. They can be redeemed for the best available seats at all ProMusica performances (excluding the Spring Soirée).

Where are the performances located and where can I park?

The Southern Theatre is located at 21 E. Main Street, at the corner of Main and High Streets in downtown Columbus. Parking is available at the Columbus Commons Parking Garage, directly across from the theatre.

The Pontifical College Josephinum is located at 7625 North High Street, immediately northwest of the Worthington/SR 23 exit of I-270, about 20 minutes north of downtown Columbus. Free parking is located on campus.

When should I arrive?

It is best to arrive at least 30 minutes before the scheduled performance begins. This leaves time for parking, picking up tickets, visiting the restroom, and finding your seat. Be sure to stay after the concert for Classical 101 FM host Boyce Lancaster’s conversation with musicians and guests after all Southern Theatre performances.

What if I arrive late?

Latecomers who arrive after the concert begins will not be seated until the first appropriate pause in the program.

What should I wear?

Patrons attending ProMusica performances generally wear business or business casual attire, as the evening is sometimes an outing for a special occasion. However, it is most important for you to enjoy the performance, so we recommend you wear whatever makes you feel comfortable.

When should I applaud?

Musicians do love applause and hate to tell people not to clap. However, it is customary to clap only after a piece is complete. For example, if you are listening to a Symphony which has four movements, it is appropriate to clap after the last movement. You will be able to find how many movements each piece has in your program book. When in doubt, you can always wait for the rest of the audience to begin their applause.

How can I best prepare for a concert?

Visit the ProMusica website for information regarding the conductor, guest musicians, and program pieces to prepare yourself for what’s to come. Concert program notes for each subscription concert are available on our website prior to the performance, as well as in your program book at the concert.

We kindly request that you check to make sure that your cellular phones, electronic pagers, and beepers are turned off before the concert begins. Any of these unexpected alarm or ringing sounds are disruptive to the performers onstage, and to those audience members seated around you. If at all possible, please leave these devices at home.

May I record a performance or take photos?

No. The photographing, videotaping, or sound recording of any performance without prior authorization from ProMusica is strictly prohibited.

How can I volunteer?

ProMusica is always looking for volunteers for a variety of activities throughout the year. For more information, visit the ‘Get Involved’ section of our website or call 614.464.0066.

What if my question is not answered here?

If you have additional questions, please email us at info@promusicacolumbus.org, call us at 614.464.0066. We would be happy to help.

Season Calendar
See calendar below for upcoming ProMusica events.
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243 NORTH FIFTH STREET, SUITE 202, COLUMBUS, OH 43215 • P 614.464.0066 • F 614.464.4141
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