Welcome!
Here are some frequently asked questions about attending a ProMusica concert, and more!
What are the Box Office hours?
ProMusica's Box Office is open Monday-Friday, 9.00 am-5.30 pm. We are located at 243 North Fifth Street, Suite 202. On the day of a performance, you may purchase tickets at the venue (Southern Theatre or Pontifical College Josephinum) 90 minutes before the start of the concert.
Can I purchase tickets by telephone or the website?
Yes. Please call our Box Office at 614.464.0066 to order. Tickets may also be purchased via our website. However, please note that web orders must be purchased at least three hours prior to the start of the concert. Any orders received thereafter are not guaranteed.
What if I've lost my tickets?
If you have lost or misplaced your tickets to a particular concert, please contact our Box Office in advance. We will replace them for you.
What is the ticket refund policy?
All sales are final. Ticket exchanges are only available to subscribers. Returned tickets qualify as a tax-deductible gift to ProMusica, but must be returned no later than the Friday prior to the concert. Call the Box Office at 614.464.0066 or return by mail.
Are student tickets available?
Yes. Student subscriptions of 6 tickets are available for $25. Student single tickets are $5. Tickets for parents accompanying students are $10 and available only through the ProMusica Box Office.
Are there special group rates available?
Yes. Discounted rates are available for groups of ten or more. Please call 614.464.0066 for arrangements or more information.
Can I buy a gift certificate?
Yes. Purchased in $25 increments, they can be redeemed for "best available seats at all ProMusica performances (excluding the May Gala).
Where are the performances located and where can I park?
The Southern Theatre is located at 21 E. Main Street, at the corner of Main and High Streets. Parking is available at the City Center Parking Garage, directly across from the Theatre.
The Pontifical College Josephinum is located at 7625 North High Street, immediately northwest of the Worthington/SR 23 exit of I-270, about 20 minutes north of downtown Columbus.
Parking is located on campus.
When should I arrive?
Come early! Join Timothy Russell and WOSU-FM host Boyce Lancaster for a pre-concert conversation "INSIGHT" one hour before curtain. Otherwise, it's best to arrive at least 30 minutes before the scheduled performance begins. This leaves time for parking, picking up tickets, visiting the restroom, and finding your seat.
What if I arrive late?
Latecomers who arrive after the concert begins will not be seated until the first appropriate pause in the program.
What should I wear?
Patrons attending ProMusica performances generally wear business or business casual attire, as the evening is sometimes an outing for a special occasion. However, most important is for you to enjoy the performance, so we recommend you wear whatever makes you feel comfortable.
When should I applaud?
Musicians do love applause, and hate to tell people not to clap. However, in general, it is customary to clap only after a piece is complete. For example, if you are listening to a Symphony which has four movements, it is appropriate to clap after the last movement. You will be able to find how many movements each piece has in your program book. When in doubt, you can always wait for the rest of the audience to begin their applause.
How can I best prepare for a concert?
ProMusica invites you to join Music Director Timothy Russell and WOSU 89.7 host Boyce Lancaster for INSIGHT: A Casual Conversation - one hour prior to all regular performances at the Southern Theatre. This delightful pre-concert conversation is free of charge, and will provide enlightening information and details about the evening's program. In addition, concert program notes for each subscription concert are available on our website one week prior to the performance, as well as in your program book at the concert.
May I record a performance or take photos?
No. The photographing, videotaping, or sound recording of any performance without prior authorization from ProMusica is strictly prohibited.
How can I volunteer?
ProMusica is always looking for volunteers for a variety of activities throughout the year. For more information, visit the employment opportunities page on our website or call 614.464.0066.
What if my question is not answered here?
If you have additional questions, please email us at info@promusicacolumbus.org, call us at 614.464.0066. We would be happy to help.
ProMusica's request for courtesy.
We kindly request that you check to make sure that your cellular phones, electronic pagers, and beepers are turned off before the concert begins. Any of these unexpected alarm or ringing sounds are disruptive to the performers onstage, and to those audience members seated around you. If at all possible, please leave these devices at home. Thank you!
